Work And Volunteer Experience

Customer Experience Associate for DraftKings May 2025 - June 2026

  • Assisted with customer account issues including deposit/withdrawal declines, verification restrictions and location troubleshooting

  • Communicated with cross-functional teams to encourage responsible use of DraftKings products

  • Provided proactive customer education on rules and markets when handling settlements for sports bets and traded contracts

  • Collaborated with traders to confirm the most accurate information for bet and trade settlements was relayed to customers

Brick Specialist (Sales Associate) for the LEGO Group March 2023 - May 2025

  • Carried out customer transactions and assisted with rewards program sign-up using mobile POS system

  • Answered questions over phone calls and interacted in-person with guests to create an informative and welcoming atmosphere

  • Assisted with in-store monthly build events and provided live demonstrations of new products

  • Unloaded product shipments, assembled marketing signage, and constructed new sets for display

Jr. Graphic Designer for Dorel Juvenile Group Sept 2021 - Aug 2022

  • Created and edited over 30 product videos with After Effects and Premiere Pro highlighting main features of company products

  • Optimized product ads for mobile social media advertising

  • Refreshed packaging using Illustrator with updated product specs and dielines

  • Handled specialized equipment and filed paperwork for in-house product photography shoots

  • Maintained digital file organization for internal company documents

Camera Operator for Family Search Nov 2020 - Aug 2021

  • Digitized over 100 physical records with specialized equipment to increase public online access

  • Maintained weekly hard drive shipments containing digitized files from Boston to company headquarters in Salt Lake City

Graphic Design Internship at Brookline Interactive Group Jan 2020 - June 2020

  • Created marketing materials for in-person and virtual digital media classes

  • Designed and presented slideshow of possible new website navigation and page organization

  • Compiled current website bug report for IT department

  • Created motion graphics in After Effects for local affordable housing documentary

Thesis Project with the Mayor’s Office of Recovery Services Nov 2019 - Aug 2020

  • Partnered with ORS to research & gather data through interviews & focus groups

  • Pitched prototype app & digital journal as possible tools to deter drug misuse among youth in Boston

Web Assistant at Emerson College Office of Communications & Marketing Oct 2019 - May 2020

  • Reviewed, edited, and migrated copy along with various imagery from old Emerson College website to new website through use of Drupal

Volunteer at Wallingford East Side Family YMCA Jan 2018 - May 2018

  • Designed marketing posters within company guidelines for upcoming special events

Warehouse Associate at Lipper International Sept 2016 - Aug 2019

  • Prepared & assembled weekly custom package orders on time for shipping to retail stores

Internship at Springfield College Office of Communications Jan 2016 - May 2016

  • Reviewed and edited copy on backend of college website

  • Captured and edited photography of facilities using Photoshop for campus advertising

Key Software

Adobe Photoshop
Adobe InDesign
Adobe Illustrator
Adobe After Effects
Adobe Premiere Pro
Adobe XD
Clip Studio Paint
Wordpress
Drupal
ServiceNow
GeoComply

General Skills

Logo design
Visual layout
Video editing
Website design
Digital illustration
Image retouching
Database organization
Social media asset creation
Customer service & relations
Retail visual assembly
Customer account management
Open communication

Education

Emerson College Class of 2020, Boston, MA
MA, Media Design

Springfield College Class of 2016, Springfield, MA
BS, Computer Graphics and Digital Arts

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