Work And Volunteer Experience
Customer Experience Associate for DraftKings May 2025 - present
Troubleshoot account issues including deposit/withdrawal problems & verification processes
Collaborate with cross-functional teams to escalate & resolve complex customer concerns
Provide proactive customer education on betting rules when handling refund requests, bonus disputes & bet settlements
Brick Specialist (Sales Associate) for the LEGO Group March 2023 - May 2025
Carried out customer transactions with new POS system
Greeted & interacted with guests to create an informative & welcoming atmosphere
Assembled merchandise displays to promote store traffic
Unloaded & organized product shipments
Jr. Graphic Designer for Dorel Juvenile Group Sept 2021 - Aug 2022
Created 30+ product videos & social media assets
Refreshed product packaging with updated specs
Handled equipment & filed paperwork for product photography shoots
Maintained digital file organization
Camera Operator for Family Search Nov 2020 - Aug 2021
Digitized 100+ physical records to increase public online access
Maintained weekly hard drive shipments for processing
Graphic Design Internship at Brookline Interactive Group Jan 2020 - June 2020
Created marketing materials for digital media classes
Designed new website layout
Compiled current website bug report for IT
Created motion graphics for local housing documentary
Thesis Project with the Mayor’s Office of Recovery Services Nov 2019 - Aug 2020
Partnered with ORS to research & gather data through interviews & focus groups
Pitched prototype app & digital journal as possible tools to deter drug misuse among youth in Boston
Web Assistant at Emerson College Office of Communications & Marketing Oct 2019 - May 2020
Edited & migrated content from the old Emerson College website to the new one through Drupal
Improved website accessibility to users with visual and audio impairments
Repaired navigation by fixing broken or mislabeled links across both websites
Volunteer at Wallingford East Side Family YMCA Jan 2018 - May 2018
Designed marketing posters within company guidelines for upcoming special events
Warehouse Associate at Lipper International Sept 2016 - Aug 2019
Prepared & assembled weekly custom package orders on time for shipping to retail stores
Internship at Springfield College Office of Communications Jan 2016 - May 2016
Reviewed & revised pages on the school Springfield College website
Captured & edited photography of school facilities for marketing
Key Software
Adobe Photoshop
Adobe InDesign
Adobe Illustrator
Adobe After Effects
Adobe Premiere Pro
Adobe XD
Clip Studio Paint
Wordpress
Drupal
ServiceNow
GeoComply
General Skills
Logo design
Visual layout
Video editing
Website design
Digital illustration
Image retouching
Database organization
Social media asset creation
Customer service & relations
Retail visual assembly
Customer account management
Open communication
Education
Emerson College Class of 2020, Boston, MA
MA, Media Design
Springfield College Class of 2016, Springfield, MA
BS, Computer Graphics and Digital Arts